Help Center

Registration is done directly through the Sila Pay digital platform.

• •Provide personal/business data and send documents for validation.
• •Validation complies with regulatory obligations and KYC standards.
• •Data can be updated in the logged-in area, subject to new verification.

Information on settlement and availability of payment methods.

• •Availability of cards, transfers, PIX, and digital means.
• •Settlement periods vary by method and commercial conditions.
• •Chargeback is a transaction dispute made with the card issuer.

Applicable fees are provided during contracting or in the dashboard.

Any maintenance fees follow the current commercial conditions.

Sila Pay adopts technical measures for data protection and fraud prevention.

• •Suspected fraud: send an email to [email protected]
• •Blocking: contact official channels in case of unauthorized access.

Integration via API according to available technical documentation.

Documentation available in the developer area or upon request.

Data requests must be made through official service channels.

Sharing occurs only for service execution or legal compliance.

The account may be suspended or blocked in cases of:

• •Registration inconsistency or suspicion of fraud.
• •Breach of Terms of Use.
• •Legal or regulatory determination.

Operational questions: use official Sila Pay channels.

Ethics and irregularities: [email protected]

Recommendations to keep your account secure:

• •Use strong passwords and do not share credentials.
• •Enable additional authentication and monitor your transactions.
• •Keep your data and documents always up to date.

Sila Pay operates with a focus on: Security, Transparency, Regulatory Compliance, Technological Performance, and Protection of clients and partners.

• •If you need additional assistance, our team is ready to help.