Privacy Policy

Sila Pay Tecnologia e Pagamentos Ltda. (“Sila Pay”) values privacy, personal data protection, and transparency in processing the information of its users, clients, and partners.

This Policy describes how we collect, use, store, and protect personal data in compliance with Law No. 13.709/2018 (LGPD). By using our services, you declare awareness of this Policy.

For the purposes of this Policy:

• •Personal Data: information related to an identified or identifiable natural person.
• •Data Subject: the natural person to whom the personal data refers.
• •Processing: any operation performed with personal data.
• •Controller and Processor: agents responsible for decisions and execution of the processing.

We may collect the following categories of data:

• •Registration data (Name, ID/Tax ID, email, phone, address).
• •Financial data (Banking information, transaction history, and settlement).
• •Technical data (IP, geolocation, access logs, device, and cookies).
• •Compliance data (ID documents, selfie, and AML/CFT information).

Personal data is used for:

• •Provision of payment services and transaction processing.
• •Identity validation (KYC) and fraud prevention.
• •Compliance with legal and regulatory obligations of the Financial System.
• •Customer service and improvement of the platform experience.

Data processing occurs based on LGPD legal bases: contract execution, compliance with legal or regulatory obligations, regular exercise of rights, legitimate interest, or consent.

Sila Pay may share data, within legal limits, with:

• •Financial institutions, partner banks, and acquirers.
• •Technology processors and fraud prevention companies.
• •Regulatory bodies and public authorities as required by law.

Data will be stored for as long as necessary to fulfill the described purposes, legal obligations, and exercise of rights.

Financial records may be kept for the periods required by legislation applicable to the National Financial System.

Under the LGPD, the User may request:

• •Confirmation of processing and access to data.
• •Correction of incomplete or outdated data.
• •Anonymization, blocking, deletion, or portability of data.
• •Information on data sharing and revocation of consent.

We adopt technical and administrative measures such as restricted access control, encryption, transaction monitoring, and periodic audits to protect your data from unauthorized access or leaks.

We use cookies for authentication, security, and experience personalization. The User can manage these preferences directly in browser settings.

This Policy may be updated at any time for regulatory compliance. The current version will always be available on the platform.

Data protection requests can be sent through official service channels to our Data Protection Officer (DPO).