Terms of Use

These Terms of Use govern the access and use of the Sila Pay digital platform ('Platform'), provided by Sila Pay Tecnologia e Pagamentos Ltda. (CNPJ 58.757.692/0001-05).

By creating an account, integrating the API, or using any functionality, the User declares awareness and full agreement with these Terms and the legislation applicable to the National Financial System.

Sila Pay acts as a technology provider and payment intermediary, operating directly or indirectly through financial institutions, payment arrangements, or regulated partners.

Sila Pay is not a financial institution, does not collect funds from the public, and does not grant its own credit, unless expressly stated otherwise.

Transaction execution depends on third parties, including banks, card schemes, clearing houses, and the Brazilian Payment System.

The User must provide complete and truthful information. Sila Pay may perform procedures for:

• •Know Your Customer (KYC) verification;
• •Transactional monitoring;
• •Risk analysis and fraud prevention;
• •Anti-Money Laundering and Counter-Terrorism Financing (AML/CFT).

Funds received may pass through settlement accounts at partner institutions.

Sila Pay may withhold funds for chargebacks, risk reserves, suspected fraud, or compliance with judicial/administrative orders.

Sila Pay may establish different release terms based on the User's risk analysis.

The User is fully responsible for chargebacks, disputes, and reversals. Sila Pay may:

• •Automatically debit values from the User's account;
• •Offset future values;
• •Maintain a preventive financial reserve.

The User declares and guarantees that:

• •Operates in compliance with Brazilian legislation;
• •Is authorized to sell the offered products or services;
• •Does not sell illicit products;
• •Does not use the Platform for simulated or fraudulent transactions;
• •Has a legal basis for processing customer data.

Personal data processing will comply with Law No. 13.709/2018 (LGPD).

Sila Pay may share data with financial institutions, regulatory authorities, and fraud prevention bodies.

Access and transaction records will be stored for the period required by law.

Sila Pay may use automated risk analysis systems. Atypical transactions may be refused, blocked, or reported to competent authorities.

Sila Pay does not guarantee uninterrupted availability and is not liable for third-party failures, force majeure, or damage from improper account use.

Sila Pay's liability is limited to the fees received from the specific transaction that caused the damage.

Sila Pay may immediately suspend the account for fraud suspicion, regulatory determination, or breach of these Terms.

Withheld funds may remain until analyses or chargeback periods are completed.

The Sila Pay brand, systems, APIs, code, and technology are exclusive property of Sila Pay Tecnologia e Pagamentos Ltda. Reproduction or reverse engineering is prohibited.

Sila Pay may modify these Terms at any time for regulatory adjustments. Continued use implies acceptance of changes.

These Terms are governed by the laws of the Federative Republic of Brazil. Brazilian legislation applies for any unresolved conflicts.